Refund & Cancellation Policy

Qhr Solutions Private Limited
Website: https://qhrsolutions.com/
Contact Email: legal@qhrsolutions.in

This Refund & Cancellation Policy outlines the terms under which Qhr Solutions Private Limited handles service cancellations and refund requests. Our goal is to maintain transparency and fairness while protecting the time, resources, and efforts invested in delivering professional digital marketing services.

This policy applies to clients from India, the United States, the United Kingdom, the European Union, and other global regions.

By engaging our services, you agree to the terms described in this policy.

1. Service-Based Nature of Our Work

Qhr Solutions Private Limited provides customized digital marketing services, including SEO, paid advertising, website development, social media marketing, content creation, and AI-based marketing solutions.

Due to the nature of digital services, time, tools, and expertise are allocated immediately after payment. Therefore, refunds are limited and subject to the conditions outlined below.

2. Cancellation Policy

a. Cancellation by Client

Clients may request cancellation of services by submitting a written request to legal@qhrsolutions.in.

• Cancellations must be requested before work has commenced to be eligible for consideration

• Once a project or monthly service has started, cancellation may result in partial or no refund

• For recurring services, cancellation requests must be made before the next billing cycle

b. Cancellation by Company

Qhr Solutions Private Limited reserves the right to cancel services in cases including, but not limited to:

• Non-payment or repeated payment delays

• Misuse of services or unlawful activities

• Violation of agreed terms or platform policies

In such cases, no refunds will be issued for completed or ongoing work.

3. Refund Policy

a. Eligibility for Refunds

Refunds may be considered only when:

• A service has not yet started

• A written agreement explicitly mentions refund eligibility

• There is a clear service delivery failure attributable solely to us

Refunds are not guaranteed and are evaluated on a case-by-case basis.

b. Non-Refundable Services

The following are generally non-refundable:

• SEO and digital marketing retainers

• Paid advertising management fees

• Website development work already initiated

• Content creation and strategy services

• AI-based or customized marketing solutions

Third-party costs such as ad spend, tool subscriptions, or platform fees are non-refundable.

4. Partial Refunds

If a project is canceled after partial completion:

• Refunds, if approved, will be calculated based on work completed

• Administrative, setup, and resource costs may be deducted

• The decision regarding partial refunds is final

5. Refund Process

• Approved refunds are processed using the original payment method

• Refund processing time may vary depending on the payment provider

• Any transaction or currency conversion fees are non-refundable

6. Client Responsibilities

Clients are responsible for:

• Reviewing service details before making payments

• Communicating expectations clearly

• Providing timely inputs and approvals

Delays or dissatisfaction caused by incomplete client participation do not qualify for refunds.

7. Company Responsibilities

Qhr Solutions Private Limited is committed to:

• Providing services as per agreed scope and timelines

• Maintaining transparent communication

• Addressing concerns professionally and promptly

We encourage clients to contact us early if they have concerns so issues can be resolved efficiently.

8. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through open communication before pursuing formal action.

Any disputes will be handled in accordance with applicable laws and jurisdiction as outlined in our Terms & Conditions.

9. Changes to This Refund & Cancellation Policy

We may update this policy from time to time to reflect changes in business practices or legal requirements.
Any updates will be posted on this page with a revised date.

10. Contact Information

For cancellation requests or refund-related questions, please contact:

Qhr Solutions Private Limited

📧 Email: legal@qhrsolutions.in
🌐 Website: https://qhrsolutions.com/

Last Updated: January 2026